Payment Initiation Reject Reason Codes
| Error Code | Description | Additional Details |
|---|---|---|
| R001 | Creditor agent is not online | |
| R002 | Account to be debited does not exist | |
| R003 | Account to be Credited does not exist | |
| R004 | The original Payer Customer Account number is closed | |
| R005 | Account exists but is blocked | |
| R006 | Account is now closed | |
| R007 | Debtor account type is invalid | |
| R008 | Creditor account type is invalid | |
| R009 | Payer account is not valid | |
| R010 | Transaction has been forbidden | |
| R011 | Payment was rejected by the payee | |
| R012 | Debtor account cannot be debited | |
| R013 | Use of zero-dollar payment initiation requests is prohibited. | |
| R014 | The amount requested is greater than the maximum NPP limit of $99,999,999,999 | |
| R015 | Specified message amount is a non-processable currency outside of existing agreement | |
| R016 | Amount of funds available to cover specified message amount is insufficient | |
| R017 | Specified transaction amount is less than agreed minimum. | |
| R018 | Amount received is not the amount agreed or expected | |
| R019 | The amount in the NPP Payment Initiation Request is missing or invalid | |
| R020 | Number of transactions at the Group level is invalid or missing | |
| R021 | The amount requested in the NPP Payment Initiation Request exceeds the agreed limit | |
| R022 | Reject the NPP Payment Initiation Request as the Creditor is unknown to Debtor | |
| R023 | End customer specified is not known at associated Sort/National Bank Code or does no longer exist in the books | |
| R024 | Debtor Name not provided | |
| R025 | Creditor Name not provided | |
| R026 | Number of decimal points not compatible with the currency | |
| R027 | Required Compulsory Element Missing | |
| R028 | The currency included in the Clearing Request is incorrect (value other than AUD). | |
| R029 | Cancellation requested by the Debtor | |
| R030 | The CreationDateTime in the Group Header is not as per the required format | |
| R031 | The Business Service does not support future dated NPP Payment Initiation Requests | |
| R032 | Check with Monoova on possible Outage. Retry again after sometime. | |
| R033 | Check with Monoova on possible Outage. Retry again after sometime. | |
| R034 | End to End Id missing or invalid for catsct payment Instruction. | |
| R035 | Invalid or not applicable character set | |
| R036 | Creditor Reference Must be equal to End to End Id of payment instruction for catsct | |
| R037 | Check with Monoova on possible Outage. Retry again after sometime. | |
| R038 | Payer institution is unavailable | |
| R039 | Payer institution is unavailable | |
| R040 | Payer institution is unavailable | |
| R041 | Payer PayId is not valid. Update the payment agreement with a valid PayId to proceed with payment initiation | |
| R042 | Payer PayId is not valid. Update the payment agreement with a valid PayId to proceed with payment initiation | |
| R043 | Payer BSB is not valid. Update the payment agreement with a valid BSB to proceed with payment initiation | |
| R044 | Payer BSB is not valid. Update the payment agreement with a valid BSB to proceed with payment initiation | |
| R045 | BO Service Code is not valid. Modify the Mandate with the correct BO Service Code | |
| R046 | BO Service Code is not valid. Modify the Mandate with the correct BO Service Code | |
| R047 | Payer is no longer reachable on NPP. Cancel the Mandate | |
| R048 | Payer is no longer reachable on NPP. Cancel the Mandate | |
| R049 | Payee Account Details are not present in Mandate and Client also has not provided Creditor Account Details in the Initiation Request. Either Modify the Mandate or provide the Creditor Account Details in the Request | |
| R050 | Creditor PayId has been ported, amend the payment agreement to reflect correct PayId institution | |
| R051 | Payer PayId has been ported, amend the payment agreement to reflect correct PayId institution | |
| R052 | Payee account details in the payment initiation do not match the payment agreement | |
| R053 | Payee PayId in the payment initiation do not match the payment agreement | |
| R054 | Verify the details of the Mandate, if creditor details are not present, it must be provided in input request | |
| R055 | Unable to locate Payment Instruction record | |
| R056 | Mandate validation failed. Verify the details of the Mandate | |
| R057 | Verify the details of the Mandate, if creditor account/alias details are correct, don't send creditor account/alias details in input request | |
| R058 | Verify the status of previous payment instruction if it is valid for business retry | |
| R059 | The NPP Payment Initiation Request did not contain a MandateId | |
| R060 | Invalid Payment Agreement | |
| R061 | Payment Agreement is expired | |
| R062 | Reason has not been specified by end customer | |
| R063 | Permission to process this payment is not granted | |
| R064 | Payer institution is unavailable. Please try again later. | |
| R065 | The BIC identifier in the Message Payload is invalid or missing | |
| R066 | Due to specific service offered by the Debtor Agent | |
| R067 | The Creditor did not appear on the Debtors whitelist | |
| R068 | The Creditor did appear on the Debtors blacklist | |
| R069 | The NPP Payment Initiation Request was rejected because the number of transactions requested exceeds the Debtor Agent offering. | |
| R070 | The NPP Payment Initiation Request was rejected because the total value of transactions requested exceeds the Debtor Agent offering. | |
| R100 | Daily transaction limit has been exceeded | |
| R101 | Transaction amount has been exceeded | |
| R102 | Daily spent amount has been exceeded | |
| R103 | Instant payout has not been set | |
| R104 | Direct debit consent has not been received | |
| R801 | Multiple payments attempted on new agreement. Please wait 24 hours. | |
| R803 | Direct debit initiation failed. | |
| R999 | Unexpected System Error |